Enrollment Terms
These terms govern your enrollment in the Lifeware founding program offered by David Andrew Furniture. Read them before you enroll. They are plain language by design.
Effective June 20, 2026
1. What Lifeware is
Lifeware is a post-purchase enrollment program offered by David Andrew Furniture. It is not a subscription, not a maintenance contract, and not a warranty extension. It is a structured relationship between you and DAF that covers design help, sourcing help, and a furniture exchange window between years three and seven after delivery.
Lifeware does not run automatically. You enroll. You pay once. The program is active from the day of enrollment and does not expire.
2. What you pay
One-time enrollment fee
The founding enrollment fee is $499 CAD, paid once at the time of enrollment. There is no annual fee. There is no recurring charge. There is no subscription billing. You will never be billed again under this program unless you separately agree to a procurement project (which is governed by its own contract).
Procurement fees are separate
The Lifeware enrollment fee does not cover any furniture purchase or procurement project. If you engage DAF to source furniture, that work is governed by a separate project agreement. The procurement fee is a flat 20% on the landed cost of each piece (supplier cost + freight + duty + insurance). Landed cost is itemized on every plan.
Refresh and repair costs
When you use the exchange window in years three to seven to refresh or replace a piece, you pay the cost of that work (materials, workshop labour, freight) plus the standard 20% DAF fee. Exchanges are 1:1 swaps as described below.
3. What you get
From the day you enroll, the following are free for the life of your membership — no per-use charge, no expiry:
Design direction
Selection guidance, material recommendations, layout intent for any room you bring to DAF — on an existing project or a future one.
Colour direction
Palette, finishes, and fabric routing for any space. We give a written recommendation. You decide.
Room renders
Before-and-after renders of the room, produced on request, so you can preview a piece in place before committing. Turnaround typically two to five business days.
Costed sourcing plans
A written plan showing each piece, its workshop, supplier price, lead time, our 20% fee, and the landed total. Covers new rooms, future properties, or pieces you want to evaluate.
Direct line to the founder
Ben — the DAF founder — answers when you call. No rerouting. No intake queue. If DAF adds team members later, your file stays with the same lead by default.
Priority intake
Founding members' briefs jump the intake queue on their next project. The procurement fee stays at the flat 20% on landed cost — the same fee every DAF client pays.
4. The 3–7 year exchange window
Between years three and seven after the delivery date of your DAF-procured furniture, you may exchange, refresh, re-upholster, or replace any piece through DAF. This is called the exchange window.
When the window opens
The window opens three years after the delivery date recorded on your project file. If pieces from the same project arrived on different dates, the window for each piece opens three years from that piece's delivery date.
When the window closes
The window closes seven years after delivery. Trade-up credit is not available after year seven. Design help, colour help, mockups, and sourcing plans continue free for life after the window closes.
What counts as an exchange
A refresh (re-upholstery, refinish, re-cushion), a trade-up to a new piece, or a full replacement sourced through DAF. The retired piece is documented in your project file. Where possible, DAF helps place it with a next owner, arrange a refurbishment through our supplier network, or route it responsibly. Landfill is a last resort, not a default.
How to start an exchange
Email Ben directly. He will schedule a video walk of the room and open an exchange file. No intake form. No queue.
5. The 1:1 exchange
When you exchange a DAF-procured piece during the exchange window, you swap it for another piece sourced through DAF on a 1:1 basis. When the replacement piece is ready, the client arranges for the original piece to be removed and the replacement placed. DAF stays on call during the swap for spec-and-claim questions.
Example
A sofa sourced at $4,000 supplier cost in year zero can be exchanged in years three to seven for a replacement sofa at parity. You pay the standard 20% DAF fee on the replacement procurement, plus the difference in supplier cost if the replacement is more expensive than the original. No separate credit is calculated — the original piece's value carries forward at par.
Limits
Exchange applies only to pieces procured through DAF on a signed project. Each piece is eligible for one exchange during the window. Exchange rights do not carry over past year seven. The exchange is non-transferable and has no cash value.
Replacement piece
The replacement is procured through DAF at the supplier price at the time of exchange. If the replacement piece's supplier cost is lower than the original's, the difference is not refunded. If higher, the difference is added to the bill. The 20% DAF fee applies to the replacement procurement.
6. What is not included
Furniture purchases
The enrollment fee does not cover the cost of any furniture. Procurement projects are separately contracted.
Installation and placement
DAF coordinates delivery to your door. Hands-on installation and room placement is arranged by the client. DAF advises on local labour.
Third-party repairs
If you engage a third-party workshop to repair or modify a piece without DAF's involvement, that work is not covered by Lifeware.
Pieces not procured through DAF
The 1:1 exchange applies only to pieces sourced through a DAF project agreement. Furniture you purchased elsewhere is not eligible for exchange, though DAF may still provide design advice on those pieces.
Damage from misuse
Normal wear addressed by the exchange window. Damage from misuse, structural modification, or improper care is not covered.
7. Refund and cancellation
14-day refund window
You may request a full refund of the $499 enrollment fee within 14 days of payment, provided you have not yet redeemed a Lifeware benefit. Redeeming a benefit means: using priority intake on a project, requesting a design review, initiating an exchange, or receiving a sourcing plan under this program.
After 14 days
The enrollment fee is non-refundable after 14 days. Your membership remains active indefinitely. There is nothing to cancel — the program does not auto-renew and does not bill you again.
To request a refund
Email hello@davidandrewfurniture.com within the 14-day window. Include your name and enrollment confirmation. Refunds are processed within five business days.
8. Founding rate
The founding enrollment fee is $499. This rate is available for a limited period before public launch. Once DAF opens to the public, the enrollment price rises. If you have enrolled at the founding rate, your price is locked permanently. No future price increase applies to you.
DAF does not guarantee a specific future price for non-founding members. The founding rate is a one-time commitment from DAF to members who enroll during the founding period.
9. Changes to these terms
DAF may update these terms to reflect changes in the program. If a change reduces what founding members receive, we will notify you by email at least 30 days before the change takes effect. You may request a refund of the enrollment fee if the change materially reduces the program's value and you notify us within 30 days of the notice.
Changes that add benefits, clarify existing terms, or address legal compliance do not require advance notice.
10. Contact
Questions about these terms or your enrollment:
David Andrew Furniture
hello@davidandrewfurniture.com