Lifeware is the refresh that runs inside your original procurement contract. No new brief. No new fee structure. Every 5–10 years, your room evolves — pieces swap, upgrade, or leave — and you never start from scratch.
A room you don’t replace.Just refresh.
Five to ten years of refreshing, swapping, repairing — included. Pieces get retrieved, cleaned, restored. Your room grows with you. No new contract. No reset.
We learn what stays and what changes.
Swap a piece. Return one. Add one.
We pick up. You don’t haul.
Pieces get cleaned, repaired, restored.
Updates routed back into your room.
Three programs.One closed loop.
Same guided process. No markup. Pieces leave, others arrive. Your profile updates to reflect who you are now — not who you were ten years ago.
Minimum coverage windows by furniture category. Repair or replace through DAF — never a manufacturer back-and-forth. We write the claim. You get the result.
Every exit is logged. Nothing ends in landfill. Pieces get cleaned, repaired, and re-routed to their next use. We document what left and where it went.
A room is never finished.It just reaches the next version.
The contract is the relationship.Not the transaction.
Most furniture relationships end at delivery. DAF’s relationship starts there. When Lifeware activates, your original Specialist reviews what you have, learns what changed, and builds you a refresh plan — no new onboarding, no new brief from scratch.
It’s not a loyalty program. It’s the next chapter of the same project.
Your Specialist reviews what you have. A guided walk-through — what stays, what goes, what you've outgrown.
A new itemized plan in the same format as your original. Supplier cost + 20% flat. Nothing hidden.
We coordinate pickup of the departing pieces. New pieces arrive in the same window. One less thing to manage.
Retrieved pieces are logged, refurbished, and re-routed to their next life. The sustainability ledger updates.
What Lifeware isn't.Then what it actually is.
Lifeware gets misread more than anything else we do. Six misconceptions — and the exact clarification for each.
- A five-to-ten year service agreement signed at delivery
- A scheduled review of every piece in the project record — at 18 months and year 5
- Repair, re-upholstery, or replacement when a piece reaches its window
- A written report from each review — what was assessed, what was flagged, what to act on
- A refresh fee at the time of the event — not a monthly retainer
- Your Specialist conducting every review — remote at 18 months, in-depth at year 5
Lifeware is a monthly retainer. You pay £X per month and DAF shows up to swap things out.
Lifeware is a five-to-ten-year refresh contract. You pay once — the refresh fee — when a piece reaches its agreed window. There is no monthly payment. There is no retainer.
A subscription implies ongoing cost for nothing happening. Lifeware only costs anything when a piece is actually refreshed, repaired, or replaced.
If the pieces are going to be replaced in five years, they must be low-quality disposable furniture.
Lifeware pieces are the same quality as any DAF commission — workshop-made, long-life, specified to last. The refresh window is based on actual wear rates, not planned obsolescence. A sofa might go 10 years. A dining chair might go 7. Some pieces are never refreshed.
Durability and a service contract are not in tension. The service contract exists because even the best pieces age.
This sounds like a lease. DAF keeps ownership and comes back to reclaim pieces.
You own the furniture. Full stop. The Lifeware contract is a service agreement on pieces you purchased. DAF has no ownership interest. At the end of a contract, you decide whether to refresh — DAF cannot remove pieces.
Ownership clarity is a core part of the contract. Section 3 specifies transfer of title at delivery.
Lifeware is a fancy name for furniture cleaning or annual check-ups.
Lifeware includes repair, re-upholstery, full piece replacement, and proactive planning. Reviews at 18 months and year 5 assess what each piece needs — structural checks, finish condition, and a plan for the next phase.
A sofa re-upholstered at year 6 can last another 8 years. That is a fundamentally different outcome from a check-up.
Lifeware furniture is a special product line — lighter, cheaper, designed to be swapped.
Any piece sourced through DAF is eligible for Lifeware. The service contract is part of the project record, not attached to a special product category.
There's no hidden trade-off. You get the same workshop sourcing, the same fee structure, and the same production standards. Lifeware is the after-sale layer — not a different product.
Lifeware is a commercial product for landlords, not residential clients.
Lifeware is designed for residential clients. The review schedule and refresh planning is built around a home — not just a rental portfolio. Commercial clients use the review process for a different reason: asset tracking across multiple spaces.
Residential clients benefit from Lifeware in ways landlords don't: it extends the life of pieces they love, not pieces they're contractually obligated to replace.
Your room on file.What the document actually contains.
Every delivered project gets a permanent record. It follows the room through every Lifeware review.
First remote assessment. Specialist reviews condition, sourcing changes, and any brief updates you’d like to discuss.
“The record captures every piece — maker, origin, dimensions, care notes. When the 18-month window opens, you’ll have everything in one place to brief against.”
Every delivered project gets a permanent record. It travels with the room, updated at each Lifeware review.
Lifeware costs lessthan starting over.
The case for Lifeware isn’t just about quality — it’s financial. Selective replacement guided by condition costs less than a full refresh every five years.
Two complete sourcing engagements in five years. Higher disruption, higher total cost.
Selective replacement guided by condition, not by trend. Lower total spend, maintained quality.
Included in the project record. Specialist assesses condition and flags pieces approaching end of useful life.
Physical condition, design refresh options, written report. You decide what to act on — no commitments.
Same fee as original procurement. No markup on top of markup. The rate doesn't compound.
New pieces added under the existing master engagement. No new contract required.
Written. By category.In the contract.
Every piece in your DAF contract carries a minimum warranty window by category. DAF files the claim directly — you never contact the manufacturer yourself.
Structural frame, spring & webbing system
Fabric/leather covered separately per supplier
Structural integrity, drawer/door hardware
Veneer and surface finishes: 3 years
Frame structure, joinery, leg attachment
Glass, stone tops: manufacturer terms apply
Frame structure, slat system, headboard join
Mattresses carry their own warranty
Electrical components, shade/body structure
Bulbs excluded. Wiring by certified electrician
Dye fastness, structural weave integrity
Excludes fair wear from foot traffic
Structural frame, finish corrosion resistance
Cushion fabric: 2 years UV fade warranty
Written in contract per piece
Minimum 2 years structural coverage required
Coverage terms are standardised minimums. Premium suppliers often carry longer periods — those are written verbatim from the supplier agreement into your DAF contract. DAF handles all warranty communication. You never deal with the manufacturer directly.
One room.
Every version of it.
Lifeware activates the day your furniture is delivered. The clock starts. Your Specialist stays on. The contract lives.