Six phases.One Specialist.
Brief, Plan, Sign, Source, Deliver, Refresh. Same person from the first reply to the year-seven phone call. Every workshop named. Every fee on the page. 20% flat fee. Plan back inside a business day.
Send a screenshot.We'll find it.
An email works. A Pinterest screenshot works. A pencil sketch on hotel notepaper works. A voice note in the car works. We accept any input. No form to memorize. No login. No retainer. The Specialist reads what arrives and replies the same day with a short list of questions — room, dimensions, install date, budget band. Nothing else. The brief stays loose at this stage because the plan is where the precision lives. Most clients send three things and a name. That is enough to start work.
A real plan.Tomorrow morning.
Inside one business day the Specialist returns a costed plan PDF. Every piece has its own line. The line names the workshop and the city. Supplier price. Our twenty percent on top. Lead time in weeks. Freight by route. Landed total. The math is on the page so the meeting is about the room. The Plan is free. There is no retainer. If the client passes, the file is theirs to keep. Most plans run three to seven pages depending on the room count.
One signed contract.Every term published.
The client signs the Plan by e-signature or a written reply confirming the lines. The contract is the Plan PDF with a short cover page. Fifty percent deposit to start. Fifty percent balance on delivery confirmation. A fourteen-day fix window starts the day the last piece lands. Lifeware enrollment is included by default and can be removed by the client. No upcharge for it. The terms are the same for a designer client and a direct client. We do not negotiate the structure — it is published so we do not have to.
Workshop POsout in 48 hours.
Deposit clears, the Specialist cuts the purchase orders. One PO per line, each addressed to the named factory. Foshan-direct on cabinetry and seating. Dongguan on hardwood carving. The supplier rail published on the plan is the rail the order runs on. Production photos at week four. A second pass at week eight. If a piece drops a quality run, the client hears about it the day we find out and the fix is on DAF. The twelve-week production stack assumes a full container slot out of Yantian.
Freight, customs,last mile, in place.
We coordinate the ocean container out of Yantian, the customs clearance, the last-mile carrier, and the on-site install. The client does not field a single freight call. The Specialist is on the floor the day the truck arrives. Pieces are placed, not dropped. Wrap goes out with the carrier. A handover walk-through happens the same day. The fourteen-day fix window starts the moment the last piece lands. Anything wrong gets corrected on our line item, not the client's.
The doorstays open.
Lifeware is the five-to-ten year refresh phase. Each piece on the plan carries a refresh cadence — re-upholstery on the velvet bench at month sixty, oil treatment on the oak in year two, replacement window on the linen sleeve at year eight. The Specialist holds the schedule and reaches out before the cadence hits. No subscription. No monthly fee. The plan does not end at delivery. The same Specialist answers the call in year seven that wrote the plan in year zero.
Send a screenshot.
The plan back tomorrow.
One brief in. One costed plan back inside a business day. Every workshop named. Every fee disclosed. No retainer. No money to look. The designer keeps the markup.