Hospitality FAQ.

What operators ask before the portfolio consultation. Each answer is canon-verified.

• What size portfolios does DAF handle?

  From a single boutique property upward. DAF is early-stage — we have not signed a Master Services Agreement yet. For a single property or a first-time multi-property engagement, we sign a project-scoped engagement letter with per-tranche schedules keyed to your certificate-of-occupancy timeline. If your intent is a portfolio-wide MSA, we'll shape one together on the first consultation — we're transparent about being your first, not your fifth.

• How much does DAF charge?

  DAF's fee is a flat 20% on landed cost. Landed cost includes supplier subtotal, freight from Guangzhou, Canadian or US customs duty, brokerage, insurance, and contingency — each visible as a separate row on every plan. No markup on freight or duty. No tiering by order size. Payment is 50% at signature and 50% at delivery.

• Where does DAF source from?

  Foshan and Dongguan factory clusters in Guangdong, China. These clusters are the world's densest concentration of casegoods, upholstery, and lighting production. DAF holds direct workshop relationships and passes the factory FOB through — the operator sees what DAF actually pays.

• What is the lead time from signed plan to delivery?

  12 to 16 weeks in the base case: workshop production 8-10 weeks, ocean freight 3-4 weeks, customs and inland transit 1-2 weeks. Delivery lands at your specified receiving location; install day is coordinated by your own team. For portfolios above 100 rooms per property or above 5 properties, DAF publishes a rolling delivery schedule in tranches so lease-up isn't gated by full-portfolio delivery.

• Do you procure from Vietnam or Malaysia?

  Not currently. DAF's canon is Foshan and Dongguan-direct only. Vietnam and Malaysia sourcing add supply-chain risk and quality variance DAF has not underwritten. If your brand standards require alternative country of origin, we'll say so on the initial call and route you appropriately.

• Does DAF handle brand standards?

  Yes. On the initial consultation, we ingest your brand-standards library (upholstery grades, hardware finishes, dimensional templates, staining and finish specifications). Standardized specs are held in DAF's supplier catalog snapshot system, so the exact spec replicates across every unit and every subsequent building without re-negotiation.

• What about warranty administration?

  DAF administers manufacturer warranty end-to-end on every piece delivered. Standard 24-month term covering manufacturing defect, structural, and finish issues. Excluded: normal wear, misuse, environmental damage. The operator never coordinates a warranty claim with an overseas supplier.

• What is Lifeware?

  Lifeware is DAF's 3–7 year 1:1 piece-exchange program. Founding Enrollment is $499 one-time. Members exchange DAF-procured pieces at parity when refreshing rooms; the original supplier catalog snapshot is held as the parity reference, and damage grading + parity matching are handled by DAF ops before the exchange fulfils. Optional on the engagement — not a subscription and not required.

• What is included in what you can share before a countersign?

  Sample engagement letter, written refund + termination policy, description of DAF's data residency (Supabase in AWS ca-central-1, PIPEDA-compliant), and a walkthrough of the AI canon guardrail. DAF is early-stage; we don't claim insurance certificates or SOC 2 attestations we don't yet hold. Ben responds directly to every enterprise brief within one business day and is transparent about what's real today vs. on the roadmap.

• How do I begin?

  Send the coordinates of the portfolio via /hospitality/brief. Within one business day, Ben responds with a portfolio consultation calendar link and the underwriting packet. The initial consultation is a 45-minute call at no cost. If we proceed, DAF returns a costed plan within five business days.